What Our Patients Say

"Dr. Rafailov treated me for an emergency gallbladder surgery and he was fantastic. As someone who has a family member in healthcare, Dr. Rafailov has amazing bedside manner and drew a picture on what was happening to my body and how the surgery would go."

"I cannot speak highly enough of Dr. Rafailov and his team. I was pleasantly surprised by how quickly I was able to get an appointment to address an issue I had been having for years. Right from my arrival, I was put at ease by the front desk staff."

"Amazingly skilled and caring surgeon. If you or anyone you know has this issue then this is the surgeon to relieve any anxieties one may have. I had a couple appointments interviewing other surgeons before finding Dr. Rafailov."

"Dr. Rafailov is the best surgeon I've had operate on me. He has the most knowledge on Pilonidal Disease of anyone that I've come across and was able to finally put an end to a string of unsuccessful surgeries performed by other surgeons."

"Great experience overall. Was finally able to find relief after seeing multiple other doctors and having a previous failed surgery. Dr. Rafailov was very knowledgeable and kind. Surgery went without issue and was successful, without major pain."

"Overall, I had a wonderful experience before, during, and after the procedure with Dr. Rafailov and his staff! Everyone was extremely nice and more than willing to help me in any way they could. I definitely recommend them if you need this procedure."

"From the first phone call Senem was understanding and accommodating. She scheduled my appointment the same day. Very sweet and professional staff. Debra was also nice. Dr. Rafailov was very knowledgeable and kind. Thank you for your expertise and patience. The entire experience was worth way more than a 5 star."

"I truly hope that everyone who is looking for a specialist is lucky enough to find Dr. Rafailov. When I first reached out to him via his website because I had questions regarding pilonidal disease, not only did he answer almost immediately but he was incredibly thorough and compassionate."

"I highly recommend Dr. Rafailov! Amazing surgeon!"

"Echoing many of the same sentiments on here, my situation is not unique. Been suffering with the pain and chronic infection of pilonidal disease for about ten years. None of my local surgeons could offer me anything else other than open excision. Dr. Rafailov and his team put me at ease and my recovery is going well."

"Dr. Rafailov did my Cleft lift surgery and it went perfectly. The recovery was easy and I felt supported every step of the way."

"Dr. Rafailov and his entire staff were amazing to work with for my wife's pilonidal cyst cleft lift. From prompt communication to expertise guiding us through the process, our minds were put at ease both going into the surgery and throughout recovery."

"Everything went well from start to finish. He was very easy to talk to and answered all our questions. We were unable to come in for a post appointment as we live out of state but he checked in and asked us to keep in touch on my son's progress. I would highly recommend contacting Doctor Rafailov if you need help."

"It's been almost a year since my cleft lift and just came back today for a check up with Dr. Rafailov due to some soreness related to pregnancy and wanted to get it checked out! They were able to get me in in no time! His team has always been wonderful."

"Dr. Rafailov and his team are extremely caring and responsive. They have made this process very easy and smooth. I cannot thank them enough."

"Dr. Samuil Rafailov and their team are exceptional. From my very first visit, the front desk staff was welcoming and efficient. The nurses were equally wonderful, providing attentive and compassionate care that made me feel comfortable."

"Without exaggeration, visiting Dr. Rafailov's office was life-changing. I had been suffering from pilonidal disease for nine years and had already undergone a previous surgery with a different provider that did nothing to correct the issue."

"Dr. Rafailov provides excellent care and willing to communicate very easily. I got an appt with him and within a week my surgery was completed and successful. I called in for questions regarding supplemental care and his office answered my questions promptly."

"Had a really positive experience working with Dr. Rafailov and his team. Everything went really smoothly, from the initial consult to the post op follow ups. I highly recommend."

"Dr Rafailov was not only a wonderful surgeon but even better person. He helped treat my Pilonidal Cyst, performed a great surgery and is there if I have any questions for him. Thank you Dr Rafailov!"

"Dr. Rafailov went above and beyond for me, plain and simple. I had a last-minute issue right before a big trip. I explained my situation, and he made it happen — fit me in fast, no hassle. His professionalism, attention to detail, and genuine care were outstanding."

"Dr. Rafailov is amazing. He made me feel so comfortable with my procedure and my results were incredible! I cannot thank him enough for his care and compassion! Additionally both he and his office staff are extremely accommodating and kind. Best experience ever!!!"

"I recently had pilonidal cyst surgery with Dr. Rafailov at the Pilonidal Treatment Center of NJ, and I couldn't be more grateful for the care I received. Dr. Rafailov and his team were incredibly professional, compassionate, and thorough."

"After 2 failed surgeries in Manhattan and a loss of hope of ever recovering from pilonidal disease, I found Dr Rafailov. This guy really knows his stuff, and I can confidently say he's one of the best in the business at handling this cyst."

"I had a cleft lift procedure with Dr. Rafailov a little over a year ago. Between the procedure itself, the aftercare, and the results, I am extremely satisfied. It's not easy to find a doctor who specializes in treating pilonidal cysts, and Dr. Rafailov is truly an expert."

"I would like to emphasize that both Dr. Rafailov and the staff are all extremely great. I had my cleft procedure a little less than 2 months ago and it was one of the easiest recoveries I've ever had, and I felt secure knowing that I was in the best hands."

"Dr. Rafailov and his office are amazing! I had an easy surgery 8 months ago and I had a quick question and his office was on top of it immediately and Dr. Rafailov personally wrote me to reassure me. From the start till the end of the recovery everything has been great. He fixed a problem 2 other surgeons could not fix."

"Can't express enough gratitude for Dr Rafailov and his staff. I had pilonidal disease for almost 15 years before it actually started bothering non stop for a couple months, so I took some long time searching and found Dr Rafailov. I'm really grateful for the care I received."

"I needed emergency surgery and was so pleased with whom the hospital called in to do it. Dr is easy to talk to and explains things the way it is. No beating around."

"Thank you Dr. Rafailov for your exceptional skill and dedication. Your work is a true source of hope and I appreciate your care and attention."

"Thanks to God first and foremost and Dr Rafailov of Pilonidal Fix! I got my cleft lift surgery on March 19th. Now almost 3 months later, I'm all healed up and ready to get back to the gym and other things I had to put limits on due to the cyst that they removed!"

"Great doctor and very professional."

"Just the Best."

"Such a relief to find this office and doctor. After dealing with a cyst in the most inconvenient place for years, seeing other doctors who refuse to work on it, I finally have relief. The surgery went extremely well."

"Thanks to Dr. Rafailov I can live without the constant fear of pain and I am so appreciative. I really didn't want to have surgery when I first started seeing him and would only 'treat' flare ups when they came around. His advice was cut and clear and I'm so glad I listened."

"What can I tell you about Dr Rafailov? Well he doesn't only have bedside manners but he is excellent at his job. My daughter has been struggling with Pilonidal cyst for the past 3 years. She had surgery 2 years ago by another surgeon and it came back."

"Amazing practice. Amazing doctor. Amazing surgery."

"Very professional and nice. Handled all my questions and had a flawless surgery with him."

"We couldn't be more grateful for Dr. Rafailov!! He went above and beyond to help my daughter with her pilonidal cyst we were dealing with for over a year and a half after multiple surgeries. She feels like she has her life back and is so grateful."

"Dr Rafailov is simply the best!!!! My son had 2 failed excision surgeries in 7 months. We are 8 weeks post op from his cleft lift and for the 1st time in 2 years, my son is 100% closed and living his best life! I finally got my son back."

"Dr. Rafailov performed cleft lift surgery to heal my son's pilonidal disease successfully last June. The surgery went very well and so did the recovery period. He and his office staff were efficient, kind, and professional. We were happy that one of the top Pilonidal surgeons in the country was not too far from our home."

"I spent a lot of time doing research to find someone who I felt confident could treat my pilonidal disease. Although pilonidal disease appears to be fairly common, I struggled to find a doctor who really seemed to understand the disease."

"Dr. Rafailov was the answer to our prayers. My son had a failed pilonidal surgery and suffered for a year. Dr. Rafailov was able to correct the mistake and take away my son's pain. His office staff was available and kind and they offer a text communication process so you can ask questions and get answers."

"Dr. Rafailov and the team here is absolutely phenomenal! I can't begin to express how thankful I am for everything they have done. I had struggled with the Pilonidal Disease for many years and gone through five unsuccessful surgeries."

"I am incredibly grateful to Dr. Rafailov for the exceptional care he provided to my son during his pilonidal cyst surgery. Dr. Rafailov has truly perfected this procedure. The surgery was performed with such precision he experienced minimal discomfort."

"I cannot recommend Dr. Rafailov and the team highly enough if you are seeking consultation and potential surgery for pilonidal disease. After finding the practice through online searching after 2 failed prior surgeries, they were able to help."

"After 3 surgeries done elsewhere, Pilonidal center was finally able to help us and fix the problem! Excellent work, friendly, caring staff. Very professional and thorough! Highly recommend."

"I visited with an inflamed Pilonidal cyst. During the consultation, he drained the cyst which relieved the pain/pressure. A few weeks later, I had the cleft-lift procedure. The day after the surgery, I was in less pain than prior to the surgery."

"Dr. Rafailov is an excellent physician and surgeon. He is very knowledgeable and dedicated to his role. He helped me feel at ease from day 1 with my consultation. Surgery and recovery can be daunting, but overall it was easier than anticipated."

"After having pilonidal disease for a couple of years and doing extensive research on the disease I decided to reach out as I believe they are this area's leading specialist. Getting an appointment was fast and within about two weeks everything was scheduled."

"I had my pilonidal surgery with Dr. Rafailov in early September. Now two months later, I feel normal again when I sit. There's no longer this annoying bump on my tailbone. The pain after the surgery was pretty minimal."

"Dr. Rafailov did an amazing job not only the surgical procedure but as well as his kindness & compassion towards me as his patient. I would highly recommend everyone who suffers from recurring pilonidal disease to get the game changing cleft lift procedure."

"Handled pilonidal cyst when it was still active with draining and medication. Cleft lift surgery went very well. About a month or so after the surgery I'm living life like I did before I got the pilonidal cyst."

"Dr. Rafailov did an amazing job. I would highly recommend for this surgery. The procedure was explained well, surgery itself went according to plan, and recovery was smooth. If I had known how much relief I would feel, I would have done it sooner!"

"Dr. Rafailov was great for me at the hospital. Answering all my concerns about my procedure and explaining how the surgery would be performed. Later follow up at his office was easily arranged with his staff being able to work around my schedule."

"I couldn't recommend Pilonidal Fix enough — Dr. Rafailov is a fantastic surgeon and makes you feel like a priority from consultation to recovery. His office staff are also extremely responsive and friendly. Grateful I found them."

"Dr. Samuil Rafailov — Pilonidal surgery specialist was Fantastic! My son's surgery went perfectly! I highly recommend Dr Rafailov. He is a true professional!"

"My experience with Dr. Rafailov was very positive. He communicated pre and post surgery and answered all of my concerns. The office staff are very friendly."

"Dr. Rafailov was wonderful and I would highly recommend him."

"He is an amazing surgeon. He listens and cares for his patients. He takes enormous pride in the quality of his work and care."

"Great work, healed great with no pain! Very professional and friendly."

"I highly recommend Dr. Rafailov for Pilonidal surgery. I could not have been more happy with the outcome."

"Exceptional care! Dr. Rafailov, Maria and staff made me feel comfortable and well cared for. They took the time to answer all my questions. Successful surgery. Highly recommend!!"

"Great doctor! Helps throughout the process right from the surgery to the recovery period. I'd recommend communicating with him during the first few weeks of wound healing as it is a very crucial phase."

"Dr Rafailov is fantastic! One evening, my husband had a dog bite to the face. We weren't sure how it could be repaired. Not only did Dr Rafailov see him first thing the next morning, he was able to schedule surgery for that afternoon."

"We met Dr. Rafailov at Newton Medical Center as I required a surgical consult. He assured me that he could perform surgery and what the outcome could be. He eased my pain."

"Dr. Rafailov just did an appendectomy on my 12 year old daughter. He is one of the best doctors we have ever seen. He explained everything in detail and let us know the severity of the issue."

"I cannot express how thankful I am for Dr. Rafailov. Dr. Rafailov performed a cleft lift procedure for a Pilonidal cyst issue I have been dealing with for about 10 years. He explained the process in detail, was very kind, patient, and thorough."

"Dr. Sam is a specialist who you can trust. I am so grateful for the result."

"In a health system that is at times broken, Dr Rafailov is a ray of hope for his patients. He is kind, empathetic and always available for assistance and reassurance. Our experience with him and his staff after the cleft lift procedure has been nothing short of phenomenal. Thank you!!"

"Dr Rafailov is the absolute best! He is kind, professional and meticulous. He takes his time making sure all your questions and concerns are answered. His work is excellent, wouldn't recommend anyone else!"

"We saw Dr Rafailov for a consultation and even though what my mom needs done is not something that he himself specializes in, he was very helpful and informative to guide us in the right direction. Dr Rafailov is very knowledgeable."

"Dr. Rafailov is how every doctor you encounter should be. He is professional, knowledgeable, full of kindness, compassion and just an overall amazing doctor and person. I met him in the hospital during an emergency and he followed my care throughout."

"Doctor Rafailov did emergency surgery on me 2 weeks ago. Had my follow up with him today, he is very caring and professional. And also his staff. Thank you for everything."

"Excellent and solid work ethic. Has great bedside manner and maintains job well under pride of ownership."

"Dr. Rafailov is absolutely incredible. His bedside manner, care, and knowledge is above and beyond, something you typically have a hard time finding in surgeons today."

"So happy with my results!"

"Dr. Rafailov performed laparoscopic surgery for our son who had acute appendicitis. He was professional, informative and thorough. He was in tune to our son's feelings and emotions."

"Dr Rafailov is a knowledgeable but humble professional artist. He's intelligent without the arrogance of a surgeon. His co workers in the OR compliment him as low key but very good. I will be a returning patient."

"I met Dr Rafailov in the ER when I had acute appendicitis. I was fortunate that he is a great surgeon with a kind bedside manner. Office staff was friendly and helpful at my follow up visit."

"Kind and excellent bedside manner. Had emergency surgery. He guided me through process and follow up was just as pleasant."

"I can't say enough wonderful things about Dr. Rafailov. He performed emergency surgery on my mother and was so incredibly empathetic and outstanding with keeping us updated."

"I went to Newton hospital with a ruptured appendix. Dr. Rafailov was my surgeon. He stopped by every day to check up on me and my surgery site. He honestly takes time to listen to you and answer your questions. Thanks to him, I don't even have a scar. He truly is a great surgeon."

"Dr Rafailov performed surgery on me and I am very pleased with the results. He is a very conscientious and concerned doctor. Highly recommend."

"I needed to have my gallbladder removed because I was having pain for years. I was referred to Dr. Rafailov. I didn't hesitate a minute because I was just sick of the pain."

"Dr. Rafailov is professional, patient, kind and gentle. He made me feel so comfortable during my consultation."